Returns & Exchanges

Outerknown offers a seamless return and exchange process for all unworn and unwashed items within 30 days of purchase. We are committed to ensuring you find the perfect fit while maintaining our dedication to sustainable fashion practices.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Choose Your Method

Select between a standard refund to your original payment method, an exchange for a different size, or a store credit bonus.

3

Print and Pack

Download your prepaid shipping label and securely package your items, ensuring all original tags are attached and the package is sealed.

4

Drop Off and Track

Hand your package to the designated carrier; you will receive a confirmation email once your return is processed at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing