Frequently Asked Questions
Everything you need to know about our sustainable style and services.
What is the Outerknown return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I track my order?
Once your order ships, you will receive a confirmation email containing your tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred shipping method.
What makes Outerknown products sustainable?
We prioritize organic, recycled, or regenerated fibers and partner with Fair Trade Certified factories to ensure our clothing is as kind to the planet as it is to the people who make it.
Can I change or cancel my order after it's placed?
Our team works quickly to fulfill orders, so we have a very limited window for changes. Please contact our customer support within one hour of placement to request a cancellation or modification.
How should I care for my S.E.A. Jeans?
To prolong the life of your denim and save water, we recommend washing your jeans only when necessary in cold water and hanging them to air dry.